The support that you will get from your hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with an existing account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual website hosting provider and not from a reseller. When you acquire a hosting account through a company that does not own its servers and it can't access them right away, it is quite possible that you'll wait for a few days in order to have an answer to any kind of question, thus your websites may stay offline for quite a while. In comparison, a provider which offers various ways of communication and has a technical support crew available at any time can assist you right away and help you minimize or fully avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
We provide you with 24/7 customer, billing and technical support for all of our Linux hosting. Even if you are not our customer yet and you have some questions, we can assist you without delay and give you the necessary information, to give you the choice to make the very best decision when you buy a new hosting account. We're available at any time, including weekends and holidays, and we provide numerous ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have multiple telephone numbers all over the world, therefore you are able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for days to get assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and basic questions. Our representatives can help you find the most suitable package or offer you details about our servers, so as to verify if the system requirements for your sites are met. If you are a current client, you also have the option to get in touch with us via e-mail or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that if you employ any of these 2 methods of contact, you'll get a response within a maximum of an hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other service providers, even large ones, you can compare the reply time because it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we supply different means of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it'll be easier to keep track of what is going on. The maximum guaranteed reply time for all of the emails and tickets is an hour, but it hardly ever takes that long to get support. If you add the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server through our company, you will be able to get in touch with us anytime using different channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a tech matter, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you'd like to learn more about our web hosting services before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in various countries worldwide. In the event that you'd like to have help with third-party software that you are unable to install or operate properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.