Installation and Troubleshooting
What does the Installation & Troubleshooting package contain? Which services precisely can VPS and dedicated server users benefit from?
Other than having more resources, a very good reason why you can get your own server and use it instead of a shared website hosting plan is the fact you could install and run a wide variety of software. With a shared account, you'll be able to use programs, that don't require root access and are not installed server-side, so in case you need particular software for your websites, you cannot do the installation on a shared server. This is not the case with a hosting server of your own where you could install anything you would like. The downside is that you may not have much experience and handling your own hosting server is more complicated that managing a shared Internet hosting account in which the provider takes care of most things. This is why we offer an extra service for our server plans called Installation & Troubleshooting and you could take advantage of it any time you experience any issues with the management of your machine.
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Installation and Troubleshooting in VPS Servers
You can add the upgrade with a couple of mouse clicks whenever you require it and regardless of the
VPS servers package deal you have selected. This may be done either during the order process when you think that you'll need support from the very beginning or later from the virtual private server billing CP if you have problems with any program on the hosting server. Our experienced administrators can easily install or troubleshoot any app for you in a very timely matter. The Installation & Troubleshooting upgrade offers 60 minutes of custom work and you could use it whenever you want. The vast majority of tasks take less than that, hence the remaining time shall be available for the future and you will be able to see it within the billing Control Panel constantly. You could use the upgrade as a separate service or on top of the thirty minutes of custom work that are an element of our Managed Services upgrade.
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Installation and Troubleshooting in Dedicated Servers
You can add the upgrade to any of the
dedicated servers which we offer at any time that you need it. In the event that you need any custom work from our administrators just after your web server is ready, you can order the upgrade during the server signup procedure, or when you need something to be done later, you could add the upgrade from your billing CP. The Installation & Troubleshooting service includes 1 hour of work from our administrators on your server, so in the event that you face any difficulties to install a third-party piece of software or some app gives errors and does not work the way it ought to, our experts can aid you in a very timely manner. If a task takes less than 1 hour, the rest of the time shall be available for future tasks and you'll be able to see it in the billing area. This upgrade is suitable in the event that you do not have a lot of experience with managing a hosting server or if you use our Managed Services upgrade, but you deplete the 30 min custom work it features.