A ticketing system is the most popular correspondence medium that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to handle a problem that requires some time to examine or that has to be forwarded to an admin. In this way, all replies provided by either party will be stored in the same place in the event that someone else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you’ll have to log in and out of at least 2 accounts to accomplish some procedure or to reach the hosting company’s help desk staff. If you want to manage several domain names and each one is hosted in its own account, you will need to use an even larger number of accounts at the same time. Additionally, it may take a substantial length of time for the provider to process your ticket request.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting is not separate from the hosting account. It is an indivisible part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just a few clicks of the mouse, without leaving your account. The ticketing system comes with a quick-search box, so you can track down practically any trouble ticket that you have already posted, if required. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to handle a particular problem before you actually post a ticket. The response time is no more than 1 hour, which implies that you can obtain swift assistance at any moment and if our customer service staff recommends that you do something inside your account, you can do it on the spur of the moment without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account in a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an inquiry or experience a challenge, you can get in touch with our help desk support team representatives instantly without needing to log into a totally different admin console. You can look through your website files or check various account settings while you send a new ticket or read the answer to an older one. In case you’ve got tons of tickets and you would like to find a particular one, you can use the smart search box, which is available in the Help section. We’ll make sure you receive a response in no more than 60 minutes irrespective of the essence of your question or issue.