When your hosting supplier provides live chat support, you are able to talk to a representative live and learn helpful information or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with web access, so that you will not pay any rates if you are in a different state or country. In addition, it is quicker to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other side over the phone. The live chat is also a quicker approach to contact the hosting supplier's support team compared to using a ticketing system. Last, but not least, when some trouble requires a bit more time to be resolved, you'll be able to do something else while you wait for support on the live chat, therefore you won't lose time - something that's impossible if you're on the phone.